Contact Us

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603-260-4178

Shipping Policy

Shipping  Policy

We provide free shipping on orders over $50.00 via USPS to all retail orders within the U.S. You have the option to choose another shipping courier upon checkout at an additional cost. We will ship orders the same day it is ordered, as long as it is placed before 12:00PM EST. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Please allow 5 to 7 business days for your order to arrive.

Missing an item?

If you are missing an item from your order, please contact us at 603-260-4178. We will make sure to send you the correct item once we are notified of the mistake and have reviewed the shipment.

Received the incorrect item or order?

If you received an incorrect item in your order, please contact us at 603-260-4178. Please provide a photo of the incorrect item you received and e-mail it to venuevapors@gmail.com Once we review the proof, we will contact you and send you the correct item. If necessary, we will provide a return label with the new package or we will e-mail you a return label.

If you received another customer’s order by mistake, please contact us at 603-260-4178. We will contact the customer and provide a return label so we can send the order to the correct customer.

Damaged upon arrival?

If you receive an item that has been damaged upon arrival (ex: broken bottle), please send a photo to venuevapors@gmail.com, so a Customer Service Representative may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.

Backordered Item

If an item that you selected is backordered in our warehouse, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment. 

Delayed Order

We send all orders the same day it is placed, before 12:00PM. EST, excluding weekends and holidays. If your order has not been received within 7 business days, please contact the shipping courier. If the shipping courier has informed you they have lost your package, please contact us at 603-260-4178.

Cancelling or changing an order?

We are unable to cancel or make changes to any orders once it is placed by our customers. If you would like to make a change to an order you have placed please contact us at 603-260-4178 for assistance.

Wholesale Inquiries

We provide wholesale solutions to vape shops around the U.S. with our wholesale program. Call 603-260-4178 for inquiries.